kenzotoPrivacy Policy

This page describes what we collect when you use kenzoto and how we keep that data protected. Our kenzoto platform processes personal information whenever you open an account, deposit funds via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, and engage with our sportsbook, live-dealer tables, or slot games. We are committed to safeguarding your data using standard encryption and access controls.

We collect only information necessary to operate our platform, verify your identity, process payments, and comply with applicable law. You have rights over your data—you may request access, correction, or deletion under the conditions outlined below. Our privacy practices apply uniformly to all members regardless of location (Jakarta, Surabaya, Bandung, Medan, or elsewhere) or game type (Liga 1 sportsbook, live-dealer tables, or esports markets).

Read this policy carefully. If you have questions about how we handle your information, contact our support team via live chat, email, or in-app help during standard business hours.

What Data We Collect on kenzoto

When you create an account on kenzoto, we collect your legal name, email address, phone number, residential address, and date of birth. These details are required to complete account registration and comply with Know-Your-Customer (KYC) verification.

We also collect government-issued identification numbers (national ID, passport number, or driving license number) and photographs or scans of your identity documents during KYC review. We request proof of address (utility bill, rental agreement, or government correspondence) to confirm your residential location. Payment method information—bank account numbers for direct transfers, e-wallet account identifiers for QRIS/e-wallet/mobile banking/local payment/online payment/e-wallet—is collected to process deposits and withdrawals.

Our kenzoto platform logs your activity: game selections, stake amounts, bet outcomes, win/loss records, deposit and withdrawal history, login timestamps, and device information (browser type, IP address, operating system). This activity data helps us operate the platform, prevent fraud, and investigate disputes. We do not collect your browsing history outside kenzoto or track your activity on other websites.

How We Use Your Information

We use your personal data to operate our kenzoto platform: creating and managing your account, processing deposits and withdrawals, verifying your identity, calculating winnings and losses, and sending account notifications (e.g., deposit confirmations, withdrawal status updates). Identity verification is mandatory under anti-money-laundering law; we cannot provide platform access without completing KYC.

We analyse activity logs to detect and prevent fraud, account abuse, and money-laundering. If we identify suspicious behaviour (for example, deposits followed immediately by large withdrawals, or multiple accounts linked to the same person), we may restrict your account pending investigation. Such restrictions apply uniformly and are not discriminatory.

We use your email and phone number to contact you regarding account security, verify your identity during withdrawal requests, and respond to support inquiries. We do not use your information for marketing or third-party advertising unless you explicitly opt in.

Data Storage and Third-Party Processors

Our kenzoto servers may be located outside Indonesia. Your data is encrypted during transmission and at rest using standard encryption protocols. We restrict access to your personal information to employees and contractors who need it to operate the platform. All staff sign confidentiality agreements.

We use third-party payment processors to handle deposits and withdrawals. These processors (such as payment gateways for online payment, e-wallet, mobile banking, local payment, online payment, e-wallet transactions, and bank partners for mobile banking, local payment, online payment, e-wallet transfers) receive only the information necessary to complete your transaction—not your full identity document or address. We contractually require these processors to protect your data.

We may share limited information with government authorities if required by law (for example, law enforcement requesting transaction records in connection with a criminal investigation). We do not sell your personal data to marketing companies or data brokers.

We at kenzoto collect only what is necessary to operate the platform, verify your identity, and protect against fraud. Your data is encrypted and access-restricted. We do not sell your information.

Your Rights and Data Requests

You have the right to request access to the personal information we hold about you on kenzoto. Contact our support team with a data-access request; we will provide a copy of your stored information (excluding information we are legally required to retain). Processing typically takes standard business windows.

You may request correction of inaccurate information—for example, if your registered address is outdated, you can request an update. We will verify the correction and update our records. You may also request deletion of your data, but we will retain information necessary for legal compliance (for example, transaction records required under money-laundering regulations) and account security.

If you wish to close your kenzoto account, contact our support team. We will deactivate your account, restrict deposits and game access, and allow withdrawal of any remaining balance. Closed accounts cannot be reactivated, but we retain your historical data for compliance purposes.

Cookies and Tracking Technologies

Our kenzoto platform uses cookies to maintain your session (keeping you logged in), remember your preferences, and analyse platform performance. We use essential cookies for core functionality (session management, security); we do not use tracking cookies that follow you across the web without your consent.

You may disable cookies in your browser settings, but this may prevent full platform functionality (for example, you may be logged out frequently or unable to access your account). We do not use third-party cookies for advertising or external tracking.

Data Breach Notification

If we detect a security breach that exposes your personal data, we will notify you via email within standard compliance windows. We will explain what information was accessed, what steps we took to secure the breach, and what you should do to protect yourself (for example, change your kenzoto password).

We maintain standard security practices including encryption, firewalls, and employee access controls. However, no system is entirely risk-free. We are not liable for breaches resulting from events beyond our reasonable control (for example, your device being compromised by malware, or loss of access due to a stolen password).

International Data Transfers

Our kenzoto servers and data processors may be located in countries outside Indonesia. By using kenzoto, you consent to the transfer of your data to these locations. We ensure that data transferred internationally receives equivalent privacy protection—through contractual safeguards with processors and encryption of sensitive information.

If you are uncomfortable with international data transfer, you may request deletion of your account. Certain information (transaction records, KYC documentation) may be retained for legal compliance even after account deletion.

Policy Updates

We may update this privacy policy to reflect changes in our practices, technology, or law. Material changes (changes affecting how we handle your data) are communicated via email or in-app notification with reasonable notice. Continued use of kenzoto after notice of a policy change constitutes acceptance of the new policy. If you disagree with an update, you may request account closure.

Contact and Support

If you have questions about our privacy practices, requests for data access or deletion, or concerns about how we handle your information, contact our support team. We respond in English during standard business hours via live chat, email, or in-app help. For urgent privacy concerns, mark your inquiry as "Privacy Request" so it receives appropriate priority.

Our kenzoto team is committed to protecting your personal data and responding to your requests promptly. We maintain this privacy policy as part of our broader commitment to member protection alongside our account terms and legal noticeIf you use our platform during major tournaments (Liga 1, Piala AFF, Champions League) or holiday periods (Idul Fitri, Idul Adha, Imlek), the same privacy protections apply regardless of game type or location.